Support and advice

We can provide free, independent advice on all aspects of funeral arrangements. This advice can be on a one to one basis or we can arrange speakers for groups if required.
In addition, there are many independent and government groups setup to provide support and advice on financial issues, health and well being and legal matters.



Alzheimers Society

0300 222 11 22

Charity providing support for carers and sufferers of all kinds of dementia.

Age UK Cymru

08000 223 444

Age Cymru is the national charity for older people in Wales.

Asian Family Counselling Service

02085 713 933

Offers caring, personal and confidential counselling in a variety of languages and with an awareness of cultural and ethnic backgrounds.

All Wales Domestic Abuse and Sexual Violence Helpline

08088 010 800

A bilingual informaiton signposting service to help and guide people with experience of domestic abuse or sexual violence.


Barnardo’s Child and Family bereavement services

02920 577 074

Enquiries, Referrals & Consultation AND Telephone Advice Service 9.15-12.15 on a Tuesday Morning.


Bereavement Advice Centre

08006 349 494

Free phone offering advice on all aspects of bereavement from registering the death and finding a funeral director through to probate, tax and benefit queries.

BACP (British association fo counselling and psychotherapy)

01445 883 300

A professional body representing counselling and psychotherapy with over 40,000 members working towards a better standard of therapeutic practice.


Cardiff Concern Christian Counselling Service.

02920 664 410

Face to face counselling for people who have a faith. Offering help and support for those experiencing emotional and relationship problems.

Cardiff Christian Healing Centre

02920 190 113

Counselling for people who have a faith, an interdenomination counselling service.

Chaplaincy Department for Cardiff and Vale University Health Board.

02920 743 230

Hospital chaplains provide spiritual care to the hospital community.

Citizens Advice Bereau

The citizens advice bereau helps people resolve their legal, money and other problems by providing free, independant and confidential advice.

Cruse Counselling and Support Groups

02920 886 913

Cruse Bereavement Cares vision is that all bereaved people have somewhere to turn when someone dies. Our mission is to offer support, advice and information to children, young people and adults when someone dies, and to enhance society’s care of bereaved people.

Central Government advice on what to do after somebody dies, covering the legal process and issues.


Donor Family Network

08456 801 954

Support run by donor families for donor families.


Epilepsy Bereaved Wales

01656 766418

A confidential listening service run by volunteers with experience of death through epilepsy.


Friendly AdvantAGE Project

01446 421 442

The project offers a range of befriending services to reduce loneliness and isolation and improve the lives of older people in Cardiff and the Vale.


Hopeline UK (PAPYRUS – Prevention of young suicide)

08000 684 141

Specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and informaiton to children, teenagers and young people up to the age of 35  who are worried about themselves or an individual.


ISSAWALES Ishaan Social Support Association

02920 345 294

ISSA WALES aims are to help and support members of the community in Wales. The framework is based on the teachings of the Qur’an and Hadith and Islamic spiritual guidance.


Jewish Bereavement Counselling Service

02089 513 881

JBCS is commited to ensuring that professional, skilled and confidential bereavement counselling is availalble to everyone in the Jewish community.


Lesbian and Gay Bereavement Project

02078 373 337

A helpline for lesbian, gay and bisexual people who have lost someone close to them.



08088 080 000

Macmillans cancer care services, campaining and charity fundraising efforts, information and advice.

Muslim Bereavement Support

02034 687 333

The Muslim bereavement support service is a non-profit organisation serving the Muslim community by supporting them in time of grief and suffering.


National Bereavement Partnership

08452 267 227

The National Bereavement partnership is a registered charity offering a unique service providing information, advice and support to people who have experienced bereavement.

Natural Death Centre

Established 22 years ago, the Natural Death Centre is a social, entrepreneurial, educational charity that gives free, impartial advice on all aspects of dying, bereavement and consumer rights.



08457 90 90 90

Confidential 24 hour phone line service.


0808 800 3333

Support, information and advice to disabled people and their families.

Support After Murder and Manslaughter (SAMM)

08458 723 400

National UK charity supporting families bereaved by Murder and Manslaughter.

Survivors of Bereavement By Suicide.

0115 944 1117

9am – 9pm Telephone line support service.



0808 808 1010

Service providing support, advice and access to treatment to anyone affected by cancer.

The Way Foundation (Widowed and Young)

07800 113 450

WAY is the only national charity in the UK for men and women aged 50 or under when their partner died. A self-help group run by a network of volunteers who have been bereaved at a young age themselves, who understand exactly what other members are going through.


Welsh Widows

07749 542858

A free website for widows and widowers of all ages to chat and share their feelings at this dreadful time in their lives.



ARC Antenatal Results Choices

08450 772 290

Provides non-directive support and information to parents throughout antenatal testing, and where there has been a diagnosis of fetal abnormality.


Barnardo’s Child and Family bereavement services

02920 577 074

Enquiries, Referrals & Consultation AND Telephone Advice Service 9.15-12.15 on a Tuesday Morning.



0500 618 410

Bliss offers a wide range of family sypport services that provide confideantial advice, informaiton and support to the famileis of premature and sick babies.


Cardiac Risk In The Young

01737 363 222

Offers bereavement support to families affected by Young Sudden Cardiac Death.

Childhood Bereavement Network

02078 436 309

Offers information, guidance and support for professionals working with bereaved children, young people and their families.

Child Bereavement Charity

01494 446 648

Supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement.

Child Bereavement UK

01494 568 900

Supporting families and educating professionals when a child dies or a child is bereaved.

Child Death Helpline

0800 282 986

A listening service that offers emotional support to those affected by the death of a child.

Chrisitan Lewis Trust

01792 480 500

Caring for and supporting families, children and teenagers affected by cancer. Our aim is to provide meories to last for a lifetime through our holiday programme.


08444 779 400

Cruse bereavement care is here to support you afte the death of someone close.


Donor Family Network

02074 365 881

Organ donor family charity providing awareness of organ donation and the highest quality suppport for every donor family.


Grief Encounter

02083 718 455

Supports children, young eople and families affected by bereavement.


Hope Again

0808 808 1677

Hope Again is Cruse Bereavement Care’s website for young people.  Cruse is a national charity that provides support, advice and information to children, young people and adults when someone close to them dies. We also work to enhance society’s care of bereaved people.


SANDS (Stillbirth and neonatal death charity) Cardiff and Newport

02074 365 881

Support group for bereaved parents after the death of a baby.

Sand Rose Project

08456 076 357

Provides breaks for the bereaved with emphasis on young children.


The Beresford Centre

01633 919 957

Counselling unexpected pregnancy, pre/post termination and pregnancy loss.

The Junction Pregnancy Crisis Support

07807 608 009

For anyone who has experienced pregnancy loss, miscarriage, abortion or stillbirth.

The Compassionate Friends

08451 232 304

Support for bereaved parents and families.

The Miscarriage Association

01924 200 799

Newsletter, Phone line support, leaflets and forums.


Winstons Wish

08452 030 405

Charity for bereaved children and their families.


Young Minds Parent Line

08088 025 544

Support to parents who are worried about emotional, mental and behavioural issues in young people.


2 Wish Upon a Star

Bereavement support to parents who have lost their child suddenly / traumatically.